Refund Policy

In the unlikely event that you are not happy with your Russell’s Bakery cake, please inform us about the problem in store. Once the cake leaves the store, we are not responsible for any damage during transportation and will not able to refund.


Full or partial refunds, or store credit are decided on a case-by-case basis. If we have made a genuine mistake (the product was not made correctly), we will certainly correct it. We are not able to offer refunds in cases where the product was baked and decorated correctly, but a flavor or texture didn't meet a personal preference.